Poor cash flow is a quick route to property management failure. Chasing neighbours for arrears can be awkward and uncomfortable when you meet each other socially. Our professional service charge collection process avoids personal unpleasantness and allows leaseholders to concentrate positively on the core task of managing the building.

As your service charge collection agent we will:

1.       Agree an arrears policy with your Board.

2.       Maintain a name, address, phone and email contact list of leaseholders.

3.       Distribute the arrears policy to all leaseholders, and to new leaseholders when flats change ownership.

4.       Issue service charge demands in accordance with your leases.

5.       When necessary, send a follow up demand and warning letter.

6.       Process payments directly into your bank account.

7.       If necessary, enforce the agreed arrears policy. *

* Incurs an additional cost. Administration and legal expenses for chasing late payers are normally added to the late paying leaseholders service charge account. We fully explain the additional costs in the follow up letter to reduce the likelihood of this action being required.